Returns & refunds

1. Before you buy

This policy covers purchases from melrosemachineworks.com (the "site"), operated by Melrose Companies LLC, doing business as Melrose Machine Works ("we", "us", "our"). The Series I is bare C693 Eco Brass. It begins to develop a patina from the first contact with skin, and handled brass cannot be restored to new. This is why a handled pen is refunded at a lower rate than an untouched one: we may resell it as an open box pen at a reduced price.

2. 30-day returns

You may return a Series I within 30 days of delivery. Your refund depends on the pen's condition when it reaches us:

• Full refund of the purchase price and sales tax: the shipping box is unopened, or the box has been opened but the pen shows no handling, tarnish, or wear.
• 75% refund of the purchase price, plus sales tax: the pen has been handled and has noticeable patina, but has no dents, bends, deep scratches, or missing parts. We may resell these as open box pens.
• No refund: the pen is dented, bent, or modified. We will ship it back to you at our cost.

In every case, all included items must be returned: pen, wrench, case, lid, display stand, cards, and packaging. There is no restocking fee on untouched pens. Open box pens bought from us are already starting to patina from handling, so they may be returned within 30 days for a full refund if they come back without new damage.

3. How to return

Email support@melrosemachineworks.com with your order number before sending anything. We will reply with the return address and instructions. Ship the pen within 14 days of receiving them. Returns sent without instructions, or with missing items, may be refunded partially or returned to you.

4. Shipping costs

Original shipping charges are not refunded. You pay for return shipping, and you are responsible for the package until we receive it, so we recommend a tracked, insured service. If we sent the wrong item or it arrived defective, we cover return shipping.

5. Inspection and refunds

We inspect and photograph every returned pen when it arrives and email you the result. Refunds are issued to the original payment method within 7 business days of receipt, so a gift return is refunded to the purchaser. Your bank or card issuer may take several more days to post the refund.

If we grade a pen as handled, or decline it, we will send our photos and explain why. If you disagree, reply within 14 days and we will take a second look. We ship declined pens back to you at our cost.

6. Exchanges

Because each release is limited, we cannot hold or exchange pens. Return the pen for a refund instead.

7. Damaged or missing items

If your order arrives damaged or incomplete, email us within 30 days of delivery with photos of the item and packaging. We will repair, replace, or refund it at no cost to you.

8. Defects after 30 days

Defects found after the return period are covered by our Limited Lifetime Warranty.